Dear Valued Candidates,
HR Strategy’s client is one of the famous E-commerce Companies in Vietnam. They are looking for a highly qualified candidate for E-Commerce Key Account Manager position.
- Location working: HCMC
- Report to: Ecommerce Business Development Manager
- Leads solution development efforts that best address customer needs, while coordinating the involvement of all necessary company personnel.
- Closely coordinates company executive involvement with customer management. •
- Works closely with Customer Support Representatives to ensure customer satisfaction and problem resolution
- Manage Key Account team (4 Key Account Supervisor- 4 teams (20 - 30 Staff)
- Coordinate with CEO/EC Manager to acquire new key Players
- Daily/ Monthly/Quarterly/Yearly forecast the volume from the key accounts
- Coordinate with other department to ensure the plan suitable with company’s plan and resources
- Operate as the lead point of contact for any and all matters specific to company key accounts (top e-commerce players in VN): Tiki, Lazada, Sendo, Shopee,…
- Build and maintain strong, long-lasting customer relationships
- Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
- Ensure the timely and successful delivery of company solutions according to customer needs and objectives
- Assist with high severity requests or issue escalations as needed
- Identify and grow opportunities to ensure growth volume/revenue of customers
- Understand how E-commerce operating in Vietnam and E-commerce trending in Vietnam, SEA, and other markets.
- Basic knowledge about Delivery, Logistics service in Vietnam: characteristics, competitors
- At least 3 years working as Account/B2B Sales/Business Development or equivalent position.
- Experience in delivering client-focused solutions based on customer needs
- Experience of team management from >=10 members for at least 2 years
- Fluently English communication (direct communication, email and phone)
- Good Computer (especially office: excel, powerpoint) skill.
- Presentation skill (both English and Vietnamese)
- Salary $1000 - $1300, depends on candidate's experience and qualifications
- Others benefits will discuss during the interview.
If it suits you & your friend in career path, please apply online your Resume (CV) to firstname.lastname@example.org or Call/Viber/Zalo to 0918 082 881 Skype ID: sangrom for further support. Thanks a lot.
HR Strategy (Headhunter _ Tuyen dung nhan su cap cao)
HR Strategy (Headhunter in Vietnam market)